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The Quality Assurance and Servicom Unit, University of Lagos (UNILAG) says it volition inaugurate 10 hotlines for exigency situations crossed the field for students and staffers.
The Director of the unit, Prof. Olufemi Saibu, made this known successful a quality league connected Tuesday to people the 2025 International Customer Service Week (ICSW) astatine UNILAG, Akoka, Lagos.
This year’s ICSW day has the theme, “Mission Possible.”
Saibu said that the hotlines are a strategical inaugural to fortify connection wrong the assemblage during emergencies.
According to him, different milestone to beryllium unveiled for this year’s ICSW, isolated from the authoritative motorboat of the UNILAG hotlines, are the Closed User Group (CUG) telephone connections for the faculties.
“This strategical inaugural volition fortify connection wrong the assemblage successful times of emergencies arsenic good arsenic betwixt faculties, stakeholders, and the Quality Assurance & SERVICOM Unit.
“This volition besides guarantee faster responses to work issues and providing a much businesslike feedback and escalation system,” helium said.
While talking astir the unit’s caller achievements, Saibu said that it had been capable to amended prime and lawsuit acquisition crossed the university.
He added that the portion had besides sustained betterment successful lecture, introspection and laboratory monitoring.
“Over the past world year, the portion has intensified its efforts to uphold world excellence done robust monitoring of lectures, examinations and laboratory sessions crossed each faculties.
“Our regular and unscheduled lecture monitoring exercises person led to improved punctuality, amended adherence to people outlines and accrued staff-student engagement, ” helium said.
According to him, the portion besides engages successful pre-lecture monitoring workout to ascertain lecture installation shortfalls successful faculties.
He added that important interventions had been received from the assemblage absorption and faculties successful this regard.
“In the past 1 year, we person strengthened introspection monitoring to guarantee strict compliance with assemblage regulations, reduced malpractice and safeguarded the integrity of our examinations.
“In the conscionable concluded 2024/2025 2nd semester introspection monitoring exercise, a full of 198 examinations were monitored crossed assorted faculties of the university.
“This indicated a important betterment successful the fig of examinations monitored successful the erstwhile years,” helium said.
The manager added that the portion had besides enhanced its oversight of laboratory instrumentality and apparatus successful assorted laboratories of the university.
These initiatives, helium said, had contributed to raising the barroom of world transportation and ensuring that teaching and learning processes reflected the precocious standards expected of a world-class university.
While talking astir the week’s celebration, Saibu said that awards would beryllium fixed to distinguished students and staffers for their roles and show successful the university.
“This year’s ICSW comes with notable improvements successful the grant categories, allowing america to recognise and reward excellence much comprehensively crossed faculties, departments and units.
“The full fig of awards to beryllium disbursed astatine this ceremonial stands astatine 44 arsenic against 34 awards disbursed the erstwhile year,” the manager noted.
He said this indicated important betterment successful the grant class session.
Among the activities to observe the week are an consciousness campaign, pupil amusive games and competitions, stakeholders’ forum and an awards ceremony.
The ICSW is simply a planetary yearly programme held yearly successful the archetypal week of October.
UNILAG successful its committedness to excellence done the Quality Assurance and SERVICOM Unit, has since 2019 joined others globally to observe the event
The station UNILAG inaugurates exigency hotlines for students, staffers appeared archetypal connected Vanguard News.
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