UBA Unveils Customer Service Week With Innovative Initiatives

United Bank for Africa (UBA) Plc, has launched its yearly Customer Service Week for 2025, adopting the planetary taxable “Mission: Possible.”

The inaugural highlights UBA’s steadfast dedication to turning challenges into opportunities for its customers crossed Africa and globally.As portion of the worldwide solemnisation of work excellence and lawsuit engagement, UBA embraces its Customer 1st philosophy, placing customers astatine the halfway of each operations. This year’s taxable aligns with the bank’s imaginativeness to transcend challenges by delivering inventive solutions that positively interaction individuals, businesses, and communities.

UBA’s radical managing director/chief enforcement officer, Oliver Alawuba, emphasized the bank’s customer-centric approach, stating, “As Africa’s planetary bank, we recognize the unsocial challenges our customers look crossed antithetic markets. That is wherefore we are perpetually investing successful technology, people, and processes that marque banking easier, faster, and much rewarding.

This week is not conscionable astir celebrating our customers, but astir renewing our pledge to marque the intolerable imaginable for them.”Adding to this, UBA’s Group Head, Customer Experience, Michelle Nwoga, articulated a renewed committedness to heighten lawsuit satisfaction.

She said, “Whether it is enabling cross-border transactions successful existent time, ensuring seamless integer entree to banking, oregon supporting tiny businesses to standard against the odds, we are committed to delivering work that transforms lives.”UBA has consistently pioneered lawsuit work innovations specified arsenic 24/7 multilingual interaction centers, the instauration of Leo—the archetypal AI-powered virtual banker successful Africa—and seamless cross-continental remittances for millions successful the diaspora. These milestones underline the bank’s relation successful breaking barriers and redefining work standards.

To people this year’s Customer Service Week, UBA volition rotation retired mission-driven initiatives, including concern workshops for Small and Medium Scale Enterprises (SMEs), a National Essay Competition for elder secondary schoolhouse students, and fiscal literacy programs to equip participants with skills to thrive amid economical challenges.

With a dynamic beingness crossed 20 African countries and planetary locations successful New York, London, Paris, and Dubai, UBA serves implicit 45 cardinal customers via astir 1,000 concern offices and lawsuit touchpoints, offering divers banking services that link radical and businesses crossed continents.