Tizeti Unveils AI-powered Customer Experience Upgrade

West Africa’s pioneering solar-powered net provider, Tizeti Network Limited, has launched its New & Awesome (NA) Deal, an Artificial Intelligence (AI)-powered overhaul of its lawsuit acquisition designed to simplify contented resolution, streamline onboarding, and marque payments frictionless for millions of users.
The rollout begins October 1 for its fibre (FreeFiber.Africa) customers, October 15 for wireless wifi (Wifi.com.ng) users, and November 1 for its subscribers successful Ghana (GhanaWifi.com).

For 13 years, Tizeti has led with affordability and unlimited internet. With the instauration of FreeFiber.Africa, it delivered unlimited speed, faster than 5G oregon outer internet. But connectivity unsocial was not enough. The institution said, it spent the past 5 months listening to lawsuit feedback, redesigning its work model, and embedding AI into each measurement of the lawsuit journey, adding that, the effect is simply a strategy that places much power successful the hands of users, eliminates communal symptom points, and ensures greater transparency.

Under the New & Awesome Deal, it stressed that, customers volition present beryllium capable to cheque their transportation health, relationship status, and instrumentality show straight from their phones earlier adjacent speaking with an agent.

“AI systems instantly place callers utilizing their Customer Identification Number (CIN), removing the request for lengthy verification. Customers tin besides way technicians successful existent clip erstwhile tract visits are required, person unrecorded updates connected disruptions done Status.Tizeti.com, and payment from automated compensation erstwhile work issues autumn wrong the ISP’s control,” the steadfast stated.

Payments, traditionally a friction point, are besides streamlined. Through its level Pay.Tizeti.com, AI agents automatically nexus transactions to the customer’s CIN, activating accounts instantly, sending receipts by email, and updating expiration dates without delays oregon manual impervious of payment. For ISP customers successful Nigeria, this game-changing solution means seamless renewals and faster work continuity.

“At 13 years old, Tizeti is evolving. We pioneered unlimited net and introduced unlimited speed. Now, we are redefining work itself. The New & Awesome Deal adapts AI tools to springiness customers control, velocity up resolutions, and marque the full acquisition – from onboarding to payments – simpler, smarter, and much transparent,” said the main enforcement officer(CEO) of Tizeti, Kendall Ananyi.

The initiative, helium said, underscores Tizeti’s ambition to determination beyond providing connectivity into delivering intelligent, user-centered infrastructure. As AI progressively defines integer life, portion the institution is betting that lawsuit empowerment and transparency volition beryllium the existent differentiators successful Africa’s broadband market.

The inaugural underscores Tizeti’s ambition to determination beyond being conscionable a connectivity supplier into gathering a existent level play – an ecosystem wherever broadband is lone an enabler. Globally, starring telcos person already made this shift:

Tizeti’s stake is that Africa’s adjacent leap volition travel this way – wherever connectivity becomes the baseline, and worth comes from intelligent, user-centered infrastructure that empowers customers to negociate their services, wage seamlessly, and pat into AI-driven integer tools