Taylor Swift Fan Sues StubHub, Says Her $14K Eras Tour Tickets Were Swapped For ‘Inferior’ Seats

An aggravated Taylor Swift instrumentality has filed a people enactment suit against StubHub implicit allegations that the institution refuses to grant its “FanProtect Guarantee,” leaving her with intelligibly “inferior” seats aft she dropped $14,000 connected Eras Tour tickets.

Despite StubHub’s promise, Alexis Christensen says that her pricy tickets to Swift’s December amusement successful Vancouver were abruptly voided connected the time of the performance – and that the level offered her lone a “sharply angled broadside presumption of the stage” arsenic a replacement.

Those caller tickets were worthy lone $3,600, Christensen says, and StubHub “pocketed the difference.”

“With little than forty minutes until the once-in-a-lifetime performance began, and with nary alternate enactment oregon recourse provided by the defendant, Ms. Christensen was forced to usage the inferior tickets that StubHub provided,” her attorneys constitute successful the lawsuit, which was obtained by Billboard. “StubHub exploits the consumer’s deficiency of alternatives and coerces them into utilizing tickets that are importantly little invaluable than those they purchased.”

Christensen’s lawsuit is the latest ineligible conflict driven by the infamously pricey marketplace for Swift’s tour, which wrapped successful December with a record-shattering haul of more than $2 billion successful face-value summons income implicit a two-year run. Numerous fans filed people actions against Ticketmaster, and the Federal Trade Commission is suing an Eras re-seller who jacked up prices. Prosecutors successful New York adjacent filed criminal cases against a “cybercrime crew” that stole Eras tickets and resold them astatine a immense profit.

StubHub’s FanProtect Guarantee promises buyers that tickets they bargain connected the level are valid; if not, the institution promises to “find you comparable oregon amended tickets to the event” oregon connection a refund oregon credit. But the good people is much nuanced: the meaning of “comparable oregon better” is decided astatine StubHub’s “sole discretion,” based connected “cost, quality, availability and different factors.”

In her complaint, Christensen says her 3 replacement tickets were hardly “comparable” – and successful information were “significantly worse.” She says her archetypal $14,000 seats were located successful BC Place Stadium’s Section 249, straight successful beforehand of the stage, portion the replacements were located successful Section 218, astir parallel with the signifier and with a atrocious presumption of Swift connected the tour’s agelong catwalk stage.

“In Section 249, the plaintiff would person had a afloat presumption of the stage, including the runway reaching from the main signifier retired onto the performance floor,” her lawyers say, including side-by-side images of the 2 vantage points. “In Section 218, the plaintiff lone had a sharply angled broadside presumption of the main stage, and a rear presumption whenever the runway was successful use.”

And Christensen’s lawyers accidental she’s not the lone 1 to beryllium duped by the FanProtect Guarantee. They accidental StubHub uses it to person consumers to usage the platform, but “routinely and knowingly provides inferior tickets” oregon “refuses to connection refunds.&rdqu...