SERVICOM: Customer service a right, not a privilege, FG tells Immigration personnel

By Omeiza Ajayi

ABUJA: The Federal Government has charged unit of the Nigeria Immigration Service NIS to proceed to connection fantabulous services to its clients, declaring that businesslike lawsuit work is simply a close and not a privilege.

Comptroller General of the Immigration Service CGIS, Kemi Nanna Nandap, gave the complaint connected Monday successful Abuja erstwhile she declared unfastened the 2025 SERVICOM Customer Service Week.

She assured that the Service is connected an irreversible way of reform, modernization and improved transparency successful enactment with President Bola Ahmed Tinubu’s Renewed Hope Agenda.

Nandap noted that the week-long event, themed “Mission Possible” with the NIS sub-theme “Meeting and Exceeding Expectations”, was an accidental for officers to recommit themselves to the principles of courtesy, timeliness and citizens-centered work delivery.

“The Nigeria Immigration Service indispensable not lone conscionable expectations but transcend them. Every passport issued, each licence processed, each brushwood astatine our borders is simply a trial of our professionalism and integrity. We indispensable proceed to physique nationalist spot and beryllium that we are a Service that delivers”, the CGIS declared.

Nandap recalled that connected assuming bureau successful 2024, she had raised concerns implicit antagonistic practices that dented the Service’s representation and challenged officers to “go backmost to the drafting board.”

That directive, she said, resulted successful far-reaching reforms, including the passport automation and contactless processing system, designed to minimize carnal enactment and destruct bottlenecks.

“Others are the deployment of e-gates and assemblage cameras astatine airports, enhancing borderline information portion promoting transparency; Intensified sensitization campaigns crossed formations to combat corruption and entrench professionalism.

“These reforms are already paying off,” she noted, citing improved nationalist ratings, commendations and awards precocious received by the NIS astatine authorities show reappraisal retreats.

Nandap urged NIS unit nationwide to usage the 2025 Customer Service Week arsenic an accidental to recommit themselves to exceeding nationalist expectations.

The CGIS peculiarly charged officers to uphold the Service’s estimation astatine each times.

“This solemnisation is not for fanfare. It is simply a solemn telephone to renew our pledge of work and to institutionalize transparency, courtesy and excellence arsenic our modular culture”, she said.

She further praised President Bola Tinubu and the Minister of Interior, Dr Olubunmi Tunji-Ojo, and the CGIS, saying the reforms constituent of the renewed anticipation docket has importantly curbed corruption among officers and improved professionalism crossed the Service.

Earlier, Special Assistant to the CGIS connected SERVICOM and Reform Champion, Barr. Muhammad Awwal Abubakar, a lawman comptroller of immigration, described the Customer Service Week arsenic “a telephone to reflection, enactment and renewal.”

He emphasized that the planetary taxable “Mission Possible” challenges nationalist institutions to spot obstacles arsenic opportunities for innovation alternatively than excuses for inefficiency.

“Customer work is not a privilege fixed by authorities institutions but a close owed to the people. Our work is to guarantee that each enactment with the NIS leaves citizens and travelers with assurance successful our integrity and efficiency”, Abubakar said.

The 2025 NIS SERVICOM Customer Service Week volition diagnostic activities crossed commands and formations nationwide, highlighting innovation, champion practices and the Service’s ongoing translation agenda.

The station SERVICOM: Customer work a right, not a privilege, FG tells Immigration personnel appeared archetypal connected Vanguard News.