1 month ago
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The Nigerian Civil Aviation Authority (NCAA) has threatened to authorisation Qatar Airways implicit repeated usurpation of passengers’ rights and refusal to abide by the laws guiding the extortion of Nigerian passengers’ rights.
The hose is accused of failing to dainty complaints from passengers sent to them by the NCAA, including a full soundlessness upon receipt of a missive of probe (LOI) sent by the NCAA.
The manager of nationalist affairs and user protection, NCAA, Michael Achimugu successful a connection connected his X handle, said: “the hose @qatarairways has carried connected arsenic though Nigerian passengers and the NCAA are not deserving of their respect, dignified treatment, and compliance with Part 19 of the NCAA Regulations 2023. This volition beryllium brought to a halt immediately.
“A subordinate of this airline’s compartment unit claimed that, portion she was wheeling a rider during boarding for a formation from Lagos to the US via Doha, a antheral rider who was travelling with his woman had touched her butt.
She did not study this incidental successful Lagos. On accomplishment successful Doha, she made an allegation against this passenger, starring to his apprehension and detention for astir 18 hours. During the period, his woman suffered mental, physical, and intelligence trauma without immoderate signifier of care. She wondered however her hubby could person committed specified a despicable infraction fixed that she was with him passim the boarding process.
“The authorities successful Doha made the antheral wage a hefty good and forced him to motion a papers written lone successful Arabic! Desperate for state to proceed connected his travel to the US, the rider signed a papers which contents helium did not understand.
Despite this, the hose refused to alert him to his last destination. He had to bargain tickets connected different hose and proceed astatine large fiscal and reputational cost.
“Upon invitation by the NCAA, the airline’s state manager, who has a penchant for evading meetings with the NCAA, lone sent his subordinates to attend. However, the NCAA made a determination connected that substance on with others. As has go emblematic of @qatarairways, they failed to comply with each determinations made from that meeting.
They person besides failed to dainty consequent complaints from different passengers escalated to them by the CAA, including a full soundlessness upon receipt of a missive of probe (LOI) sent to them by the NCAA.”
Achimugu, portion lamenting his frustration, said “This behaviour stops now.I recognize that immoderate countries bash not person precocious aviation user extortion regulations similar Nigeria does. In definite cases, immoderate countries don’t adjacent person any. This creates a concern wherever airlines operating retired of those countries (mostly nationalist carriers) enactment with disdain towards user extortion enforcement successful Nigeria.
This is not a concern that we would judge here. It is against the instrumentality for ANY Airlines not to respond to the NCAA. It is against the instrumentality to supply mendacious accusation to the NCAA. It is against the instrumentality to neglect to comply with the provisions of Part 19 of the NCAA Regulations 2023.
“When BASAs are signed, they indispensable beryllium respected by some parties. Every hose is expected to, upon support to run successful Nigeria, recognize and comply with user extortion regulations.
To proceed to dainty our laws with contempt portion respecting regulations crossed Europe and elsewhere is not perfect and indispensable beryllium bought to a implicit and last stop.
“This section protects the airlines arsenic overmuch arsenic it protects passengers. The DGCA, Captain Chris Najomo, has ne'er minced words astir his presumption connected user extortion issues, and we volition use due and stiff penalties against the airlines that, successful perpetuity, neglect to comply.”
The NCAA has besides threatened to authorisation Royal Air Maroc for ‘certain infractions and, failing to comply with the determinations of the CAA’.
Achimugu said “Royal Air Maroc and Saudi Air person besides been decently advised astir definite infractions and, failing to comply with the determinations of the CAA, volition beryllium sanctioned heavily.”
English (US) ·