Passengers With 6-hour Flight Delays Eligible For Hotel Accommodation – NCAA

The Nigerian Civil Aviation Authority (NCAA) has announced that passengers stranded betwixt 10:00 p.m. and 4:00 a.m. owed to formation cancellations oregon delays were entitled to edifice accommodation astatine the airline’s expense.

The disclosure was made by the NCAA’s Director of Public Affairs and Consumer Protection, Michael Achimugu, successful a station connected his authoritative X handle.

According to the NCAA spokesman, the concern wherever hose unit intentionally disappear, leaving NCAA Consumer Protection Officers to grip justifiably irate and frustrated passengers, volition nary longer beryllium tolerated.

He, however, mentioned that the national authorities has instructed that airlines beryllium named and shamed by the NCAA.

“If an hose has kept passengers astatine the terminal up to 00hrs earlier cancelling a flight, they OWE their passengers edifice accommodation. The regulations stipulate that passengers stranded betwixt the hours of 2200 and 0400 beryllium fixed accommodation.

“The concern wherever hose unit intentionally disappear, leaving NCAA Consumer Protection Officers to grip justifiably irate and frustrated passengers volition nary longer beryllium tolerated.

“While 1 understands the challenges that operators look successful our peculiar operating environment, whoever willfully ventures into a concern and wants to stay successful it indispensable bash it well.”

We indispensable not ever take the casual mode out. Don’t you privation to beryllium called “world class”? Don’t you privation to vie astatine the highest level? If not for the involvement of the passengers who spot you to safely alert them, what astir for your ain pride?”

Achimugu stated that for sanctionable infractions, the Authority would henceforth use the fullest measures possible.

“You cannot exposure NCAA officials to avoidable hazard erstwhile each they bash is enactment your concern and support your rights.”

“For sanctionable infractions, the Authority volition use the fullest measures possible. We volition not wantonness the letters of our regulations.

“The national authorities has instructed that airlines beryllium named and shamed by the NCAA. While we person done our champion to counsel connected solutions to formation disruptions and wherefore astir each cases are the responsibility of the airlines, the NCAA expects that operators indispensable comply with the regulations successful the lawsuit of a disruption.

“In compliance with the directives from the national authorities and the Honourable Minister of Aviation and Aerospace Development, the naming and shaming volition commence,” he stated.