3 weeks ago
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The Nigerian Civil Aviation Authority (NCAA) has cautioned home airlines against informing passengers that summons refunds instrumentality 4 weeks to process, stressing that specified signifier violates existing aviation regulations.
The announcement was made connected Monday by Michael Achimugu, Director of Public Affairs & Consumer Protection astatine the NCAA, via his verified X (formerly Twitter) account.
According to the Authority, Part 19 of the NCAA Regulations 2023 intelligibly stipulates that airlines indispensable process and implicit rider summons refunds wrong 14 days of request.
“The NCAA regulations are wide astir the timeframe for summons refunds, and it is 14 days. Operators cannot make a antithetic regularisation successful this regard,” the connection read.
The informing comes amid increasing complaints from passengers who accidental home airlines often claimed refund processes instrumentality up to a month. The NCAA emphasised that determination “cannot beryllium 2 captains successful bid connected an aircraft,” noting that airlines indispensable strictly adhere to the authority’s rules alternatively than invent their own.
Achimugu reiterated that the Authority volition not tolerate immoderate enactment that undermines its regulatory powers oregon unfairly treats passengers. “Enough of this. We cannot each assertion to beryllium moving for the betterment of the manufacture and beryllium duplicating rules successful a mode that undermines the authorization and is unfair to passengers,” helium said.
Passengers person been advised to study immoderate hose that insists connected a four-week refund period, saying complaints should beryllium forwarded instantly to [email protected], [email protected], oregon [email protected].
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