NCAA Summons Local Airlines Over Flight Cancellations, Delays

The Nigerian Civil Aviation Authority (NCAA) has summoned home hose operators to an exigency gathering implicit the increasing fig of unresolved refund compensation complaints, the enforcement of information measures similar the telephone switch-off directive, formation delays, and cancellations.

LEADERSHIP reports that the section airlines are Air Peace, Ibom Air, United Nigeria, Green Africa, Max Air, Arik Air, Aero Contractor, ValueJet and Overland.

Speaking connected Tuesday connected his X handle, the NCAA manager of Public Affairs and Consumer Protection, Michael Achimugu, said the gathering is scheduled for Wednesday astatine the NCAA office successful Abuja.
LEADERSHIP reports that the involution comes amid rising complaints from aerial travellers and incidents involving unruly rider behaviour astatine airports, a inclination that the NCAA attributes partially to mediocre hose adherence to aviation rules.

Achimugu disclosed that the gathering would code a scope of captious issues, including persistent formation delays and cancellations, rider handling protocols and payment obligations, unresolved refund and compensation complaints, enforcement of information measures similar the telephone switch-off directive, extortion for compartment unit and NCAA officials, and the Introduction of RFID baggage tagging and real-time formation monitoring technology.

Meanwhile, the NCAA had earlier emphasised that airlines indispensable uphold the Nigerian Civil Aviation Regulations, peculiarly Part 19, which outlines circumstantial obligations to passengers during delays oregon cancellations.

The regulatory assemblage stated its readiness to statesman “naming and shaming” airlines that consistently flout aviation rules, peculiarly those that hold oregon cancel flights without owed process oregon rider support.
He warned that the epoch of leniency is over, stating, “For infractions that are sanctionable, the Authority volition use the fullest measures possible. We volition not wantonness the letters of our regulations.”

Achimugu, however, reiterated that portion the NCAA acknowledges the challenges faced by home carriers, operators indispensable conscionable the expected standards if they privation to beryllium regarded arsenic world-class.