NCAA Summons Airlines Over Flight Disruptions, Refunds

The Nigeria Civil Aviation Authority (NCAA) has directed each home airlines to look earlier it connected Wednesday astatine its office successful Abuja for a gathering implicit caller formation disruptions.

NCAA’s Director of Public Relations and Consumer Protection, Michael Achimugu, who revealed this connected his verified X grip connected Tuesday, said among the issues to beryllium addressed see “Unruly rider behaviour and rider handling protocols.

Others see unresolved refund/compensation issues; instauration of RFID bagtags and formation monitoring technology, enforcement of telephone switch-off acquisition and extortion for compartment unit arsenic good arsenic improved question acquisition for passengers.

According to him, “The NCAA has invited each home airlines to a gathering successful Abuja slated for tomorrow, Wednesday,” Achimugu said.

This is coming hardly 24 hours aft Achimugu said the regulatory authorization had the mandate of the national authorities “to statesman naming and shaming” airlines that hold and cancel flights, particularly astatine unusual hours without providing the close comfortableness for the stranded passengers arsenic stipulated successful Part 19 of the Nigerian Civil Aviation Regulations.

Achimugu had said that erstwhile airlines cancel flights without taking attraction of the payment of passengers, they exposure the NCAA’s user extortion officers to danger.

He explained that if hose has kept passengers astatine the terminal up to 12 midnight earlier cancelling a flight, the hose owes the passengers edifice accommodation.

According to him, “The regulations stipulate that passengers stranded betwixt the hours of 2200 and 0400 hours beryllium fixed accommodation.

“The concern wherever hose unit intentionally disappear, leaving NCAA Consumer Protection Officers to grip justifiably irate and frustrated passengers volition nary longer beryllium tolerated.

“While 1 understands the challenges that operators look successful our peculiar operating environment, whoever willfully ventures into a concern and wants to stay successful it indispensable bash it well.

“We indispensable not ever take the casual mode out. Don’t you privation to beryllium called “world class”? Don’t you privation to vie astatine the highest level? If not for the involvement of the passengers who spot you to safely alert them, what astir for your ain pride?”

Achimugu further said that the hose should halt exposing NCAA officials “to avoidable hazard erstwhile each they bash is enactment your concern and protect your rights.”