NCAA orders airlines to blacklist unruly passengers

By Nnasom David

The Nigeria Civil Aviation Authority, NCAA, has advised airlines to blacklist unruly passengers to service arsenic deterrent to others.

The Director, Public Affairs and Consumer Protection, NCAA, Mr. Michael Achimugu, gave the complaint during a stakeholders gathering with home airlines successful Abuja yesterday.

The intent of the engagement was to talk to regulatory issues astir unruly rider behaviour and rider handling protocols; unresolved refund/compensation issues; instauration of RFID container tags and formation monitoring technology; enforcement of telephone switch-off acquisition and extortion for compartment unit and improved question acquisition for passengers.

Airlines contiguous astatine the gathering included  Arik, Ibom, Aero, United Nigeria, Green Africa, Max Air, Rano Air, ValueJet, Air Peace and Overland.

Achimugu wondered wherefore airlines complained astir unruly passengers but hesitate to blacklist them to fto others cognize it was concern arsenic usual.

He reiterated that each airlines’ unit indispensable beryllium treated with dignity, and respect astatine each times careless of the situation.

Achimugu, who advised each aggrieved passengers to ever escalate issues of formation disruptions and different infractions to the NCAA for regulatory redress, alternatively than edifice to battle connected airlines staff, said:

“Passengers are obsessed with rights but not responsibilities.

‘’We volition proceed to amended to marque definite this concern changes. We are besides insisting that airlines retrain their compartment and formation crews, but we indispensable besides support their rights.

‘’The airlines unit indispensable beryllium treated with dignity and respect. Paying for a work doesn’t springiness you the close to battle oregon beryllium unruly.

“We are consenting to enactment the airlines, but they indispensable besides bash their duties to the customers who, by the wage precocious airfares they pay, are deserving of satellite people service.’’

Also speaking astatine the event, Mrs. Ifueko Adbulmalik, the SSA to NCAA director-general, said it was unacceptable that airlines were rescheduling flights without capable information, attraction oregon re-protection for airlines.

She besides noted that refunds had been an contented to airlines, which indispensable beryllium improved upon.

“In the past mates of months, determination has been escalation successful complaints connected refunds. Refunds should beryllium made for formation cancellations arsenic astatine erstwhile due” she said, adding that archetypal request connected abbreviated landed baggage indispensable besides beryllium complied with arsenic stipulated successful the regulation.

Representatives of the airiness who spoke astatine the meeting, raised interest astir changeless maltreatment of check-in unit of airlines and demanded extortion for them.

They besides raised concerns implicit breached infrastructure astatine the airports operated by FAAN and demanded that these infrastructure beryllium fixed to assistance rider processing.

The station NCAA orders airlines to blacklist unruly passengers appeared archetypal connected Vanguard News.