NCAA insists airlines must refund tickets within 14 days  

The Nigerian Civil Aviation Authority (NCAA) has cautioned home airlines against misleading passengers by claiming that summons refunds instrumentality 4 weeks to process, reaffirming that the approved timeframe for refunds remains 14 days nether its regulations.

In a connection shared via X connected Monday, the NCAA’s Director of Public Affairs and Consumer Protection, Michael Achimugu, stressed that airlines indispensable adhere strictly to the regulator’s rules.

“Domestic airlines NEED to halt telling passengers that their refund process takes 4 weeks. There can’t beryllium 2 captains-in-command connected an aircraft,” Achimugu stated.

He further emphasised that, “The NCAA regulations are wide astir the timeframe for summons refunds, and it is 14 days. Part 19 of the NCAA Regulations 2023 remains successful force. Operators cannot make a antithetic regularisation successful this regard.”

The NCAA authoritative urged affected passengers to study airlines that assertion refunds instrumentality 4 weeks by forwarding specified communications to michael.achimugu@ncaa.gov.ng, ifueko.abdulmalik@ncaa.gov.ng oregon cpd@ncaa.gov.ng for investigation.

He added, “We cannot each assertion to beryllium moving for the betterment of the manufacture and beryllium duplicating rules successful a mode that undermines the Authority and is unfair to passengers.”

The station NCAA insists airlines indispensable refund tickets wrong 14 days   appeared archetypal connected Vanguard News.