Mantrac Launches Digital Service Centre

Mantrac Nigeria, has launched its caller integer work centre to boost instrumentality uptime crossed Nigeria and West Africa.

This strategical concern underscores Mantrac’s committedness to innovation and customer-centric service, offering a caller benchmark successful distant diagnostics, method support, and instrumentality uptime crossed Nigeria and the wider West African region.

The centre located successful Lagos, serves arsenic a distant bid centre, enabling adept enactment for hundreds of lawsuit sites crossed divers industries, from mining and operation to lipid & state and agriculture.

The centre is afloat equipped with precocious diagnostic technology, high-speed connectivity, and a dedicated squad of certified engineers and method advisors trained successful real-time troubleshooting and Cat telematics.

Mantrac stated that the Digital Service Centre allows the Company to show instrumentality show remotely, behaviour virtual inspections, and proactively respond to faults oregon irregularities earlier they pb to breakdowns, a important advancement successful reducing downtime and operational hazard for customers moving successful hard-to-reach oregon hazardous locations.

Speaking to Media yesterday successful Lagos,  managing manager of Mantrac Nigeria, Emad Adeeb stated that “this installation reflects our semipermanent imaginativeness to redefine after-sales work successful the market.”

He said “by combining Caterpillar’s world-class exertion with section expertise, we are ensuring customers get immediate, intelligent support, nary substance wherever they are. This is astir empowering productivity and gathering stronger partnerships.”

The COO of Mantrac Group, Nigel Lewis said, “the motorboat of this centre is simply a large milestone not conscionable for Nigeria but for our full Group.

“It is an illustration of however we are harnessing integer solutions to amended lawsuit outcomes, heighten operational safety, and make a sustainable work exemplary that volition signifier the aboriginal of our industry.”

The manager Distribution, Eastern Africa astatine Caterpillar Inc, Stephane Latini, noted that “Caterpillar is arrogant to enactment Mantrac connected this innovative initiative.”

Latini added that “digital work solutions are transforming however we enactment our customers globally, and this caller centre ensures that Nigerian and West African businesses tin maximise instrumentality performance, productivity, and uptime with the latest Caterpillar technology.”

The Digital Service Centre offers a broad suite of capabilities designed to heighten the ratio and longevity of Caterpillar equipment.

This is portion of Mantrac Nigeria’s wider integer translation roadmap, which includes the deployment of instrumentality connectivity solutions, predictive attraction programmes, and enhanced grooming for tract work teams. The caller centre not lone improves the velocity and accuracy of method effect but besides contributes to a sustainable work exemplary by reducing the request for predominant tract travel.

Mantrac Nigeria, established successful 1990, is the authorized trader for Caterpillar, SEM, and Perkins products successful Nigeria, providing dense instrumentality sales, service, and powerfulness solutions.