Kenya Airways pays NCAA fine over passenger rights violations

ABUJA — Kenya Airways has paid the authorisation good imposed connected it by the Nigerian Civil Aviation Authority (NCAA) implicit user protection-related infractions, including the lawsuit involving rider Gloria Omisore.

The improvement was disclosed connected Wednesday, September 17, 2025, by the NCAA’s Director of Public Affairs & Consumer Protection, Michael Achimugu, successful a connection posted connected his X handle.

Achimugu explained that the good followed a bid of meetings betwixt the NCAA, officials of Kenya Airways, the Kenyan High Commission successful Nigeria, and the Jomo Kenyatta International Airport (JKIA).

He stressed that NCAA sanctions are not punitive but corrective, aimed astatine helping airlines amended their formation operations, information standards, and rider handling protocols.

“Kenya Airways has a long-standing narration with Nigeria, and we look guardant to improvements successful their operations wrong the country. This was a case-specific penalty, and it does not diminish the affirmative aspects of the airline’s services,” helium stated.

While commending the hose for complying with the sanction, Achimugu noted that the outgo of fines does not reason the matter, arsenic the timeframe for resolving the underlying cases had already elapsed.

“The NCAA volition travel done and assures some passengers and airlines of its committedness to protecting their rights and responsibilities,” helium added.

Kenya Airways, 1 of Africa’s starring carriers, continues to run successful Nigeria contempt the caller infractions.

The station Kenya Airways pays NCAA good implicit rider rights violations appeared archetypal connected Vanguard News.