Jumia Wins Consumer-friendly Business Award From Lagos State

E-commerce platform, Jumia, has been recognised by the Lagos State Consumer Protection Agency (LASCOPA) for its committedness to user satisfaction, fairness, and transparency.

The institution received the Consumer-Friendly Business Award astatine the maiden variation of the Consumer Service Week Awards 2025, held connected Tuesday, September 30, astatine Adeyemi Bero Hall, Alausa, Ikeja.

Organised by LASCOPA, the awards observe organisations that beforehand user rights and ethical concern practices crossed Lagos State. This year’s theme, “Fairness, Transparency, and Trust: Strengthening Consumer Confidence successful the Marketplace,” highlighted Jumia’s relation successful providing seamless buying experiences, enforcing just instrumentality and refund policies, and maintaining responsive lawsuit service.

Speaking connected the recognition, Jumia Nigeria’s main operating officer, Marilyn Oruwari, said the grant reaffirmed the company’s customer-first approach.

“For america astatine Jumia, everything begins with the customer, from gathering integer tools that marque buying safer and easier to resolving issues swiftly and fairly. This grant is simply a testament to the passionateness of the Jumia team, whose dedication to innovation and integrity keeps america increasing stronger,” she said.

LASCOPA noted that the Consumer Service Week Awards were instituted to promote liable concern practices and honour brands that uphold work excellence.

Over the years, Jumia has invested successful user education, quality solution mechanisms, and businesslike after-sales support, which the institution says not lone support shoppers but besides fortify Nigeria’s integer economy.

Oruwari added that the designation belonged to Jumia’s customers and partners. “Our extremity remains simple: to marque mundane beingness easier done technology, trust, and transparency,” she said.