Flight Disruption: FG orders crackdown on airlines that frustrate passengers

By Dickson Omobola

The Federal Government has directed the Nigerian Civil Aviation Authority (NCAA) to publically sanction and shame airlines that disrupt flights without genuine reasons.

The Director of Public Affairs and Consumer Protection astatine NCAA, Mr. Michael Achimugu, disclosed this successful a station connected X.

He warned that situations wherever hose unit deliberately wantonness passengers and permission NCAA Consumer Protection officers to woody with aggravated customers would nary longer beryllium tolerated.

“While 1 understands the challenges that operators look successful our peculiar operating environment, whoever ventures into this concern indispensable bash it well. We indispensable not ever take the casual mode out. Don’t you privation to beryllium called ‘world class’? Don’t you privation to vie astatine the highest level? If not for the involvement of passengers who spot you to alert them safely, past astatine slightest for your ain pride,” Achimugu said.

He stressed that exposing NCAA officials to unnecessary hazard portion supporting airlines and protecting passengers’ rights was unacceptable.

“For infractions that are sanctionable, the authorization volition use the fullest measures possible. We volition not wantonness the letters of our regulations. The Federal Government has instructed that airlines beryllium named and shamed by the NCAA. While not each disruptions are the responsibility of airlines, operators indispensable comply with the regulations whenever determination is simply a disruption,” helium added.

Achimugu confirmed that, successful enactment with directives from the Federal Government and the Minister of Aviation and Aerospace Development, the “naming and shaming” of erring airlines volition commence immediately.

The station Flight Disruption: FG orders crackdown connected airlines that frustrate passengers appeared archetypal connected Vanguard News.