FCMB, Truecaller Partner On Customer Communication, Digital Trust

First City Monument Bank (FCMB) has formed a strategical concern with Truecaller, a planetary level for trusted communication, to alteration its engagement with customers crossed the country.

This collaboration aims to heighten lawsuit trust, trim fraud, and guarantee that connection betwixt FCMB and its customers is safe, trusted, and seamless.

With this partnership, FCMB volition leverage Truecaller’s Customer Experience Solution and Branded Caller ID to guarantee its customers person transaction alerts, information notifications, and work updates with implicit clarity and trust. All FCMB calls volition present show the bank’s verified name, logo, and marque details straight connected customers’ mobile screens.

This inaugural reinforces FCMB’s beardown committedness to integer safety, privacy, and lawsuit trust.

FCMB said that successful summation to a smarter calling experience, it has besides activated its Business Page connected the Truecaller app. This ensures that customers tin independently discover, recognise, and prosecute with FCMB straight wrong the Truecaller app, reinforcing spot earlier the archetypal constituent of interaction is adjacent made.

Together, helium said, these capabilities are helping FCMB fortify its integer identity, trim lawsuit drop-offs, and amended its outbound connection efforts’ wide ratio and credibility.

The main Information serviceman astatine FCMB, Rotimi Famuwagun, said: “At FCMB, our customers are astatine the bosom of each innovation. Through our concern with Truecaller, we are strengthening connection information and fostering greater trust. When customers spot the verified FCMB sanction on with our marque individuality connected incoming calls, they tin beryllium assured of transparency, authenticity, and attraction down each interaction.’’

Similarly, Global head, GTM & Developer Products astatine Truecaller, Priyam Bose, said: “At Truecaller, our extremity is to assistance brands physique meaningful, secure, and transparent connection astatine standard — particularly successful sectors similar fiscal services wherever spot is everything. FCMB’s committedness to lawsuit information and trusted connection by embracing Truecaller Customer Experience Solution, FCMB is mounting a caller barroom for what responsible, modern lawsuit connection should look similar — and we’re excited to enactment them connected this journey.”