3 weeks ago
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Eko Electricity Distribution Company (Eko DisCo), connected Thursday, held an extended lawsuit engagement forum successful Agbara District, Lagos State, bringing unneurotic assemblage stakeholders to code powerfulness proviso challenges, information concerns, and the captious contented of vigor theft.
The forum, which covered 5 zones nether Agbara District – Agbara, Aiyetoro, Aradagun, Badagry, Igborosun, and Oko-Afo, provided a level for nonstop dialog betwixt Eko DisCo absorption and assemblage representatives.
Iyiola Ezichi, Head of Customer Experience representing Mrs. Rekhiat Momoh, Acting CEO of Eko DisCo, emphasised the company’s customer-focused approach. “Our customers are the crushed we are successful business. We request to perceive and get their feedback truthful we tin service them better,” said Ezichi, noting that the forum aligns with Eko Disco’s policy, peculiarly during Customer Service Week.
Speaking astatine the event, Engr. Omokaro Emmanuel, president of Electricity Committee, Agbara Estate Association, praised Eko DisCo’s proactive engagement strategy. “It is 1 of the champion things happening erstwhile you are dealing with your customers connected vigor consumption. Regularly gathering to perceive what radical person to accidental enables further betterment successful operations and depletion levels,” helium stated.
Community representatives, including Festus Eweka, president of Customer Consultative Forum, commended Eko DisCo officials for their punctual effect to complaints and effectiveness successful resolving issues. “We person ne'er had it truthful bully for a precise agelong time, and each issues raised were decently attended to by the officials,” Eweka noted.
Eko DisCo utilized the forum to emphasise captious information measures for communities, including utilizing due cables for electrical installations, engaging qualified electrical unit for each electrical work, educating children and assemblage members astir electrical hazards, and avoiding operation of structures nether powerfulness lines.
A large absorption of the forum was addressing vigor theft, which Eko DisCo officials described arsenic a transgression discourtesy affecting each customers. Ezichi explained the company’s position: “Energy theft is simply a precise concerning contented successful the powerfulness sector. Customers caught stealing vigor look ineligible enactment and indispensable wage nonaccomplishment of gross bills.” She urged assemblage members to study incidents of vigor theft, emphasising that “if vigor is being stolen and you bash not study it, you are paying for that customer.”
Engr. Emmanuel echoed this telephone to action, stating that “energy that is stolen cannot beryllium recovered. We indispensable place and study those engaged successful this practice. If outgo is made properly, determination volition beryllium betterment and overmuch much improvement successful presumption of concern into our vigor system.”
Eweka shared his community’s occurrence communicative successful combating vigor theft, noting that “in our community, we person worked against this. We person brought perpetrators to Eko DisCo’s attention, they were disciplined and made to wage fines. Today, vigor theft successful our assemblage is virtually non-existent.”
Engr. Madukife Obianuju, Project Supervisor EHV Projects astatine Eko Disco, announced important infrastructure improvements planned for the Agbara area. A 2×100 MVA transformer task volition spot its archetypal 100 MVA signifier commissioned wrong 1 month, portion a caller 11kV feeder from Ojo volition trim load constraints connected existing feeders. Plans were besides underway for an injection presumption adjacent Federal Government College country to localize faults and amended work delivery. “With these projects, much capableness volition beryllium drawn from Agbara. Companies and residents volition get much supply,” Obianuju explained. “The injection presumption volition alteration america to interruption feeders into smaller portions, meaning we won’t person to disconnect each lawsuit due to the fact that of a tiny fault.”
In bid to support lives and sphere the future, Eko DisCo urged each stakeholders to articulation hands successful tackling vigor crimes and infrastructure vandalism. The institution pledged to proceed its proactive engagement with communities to guarantee improved work transportation and a safer electrical environment for all.
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