Consumer Protection Commission Resolves 9,091 Complaints, Recovers N10bn

The Federal Competition and Consumer Protection Commission (FCCPC) said it had successfully resolved 9,091 user complaints successful the six months from March to August 2025, recovering implicit N10 cardinal connected behalf of affected Nigerians.

FCCPC said that banking and fintech services were the starring sources of user complaints successful Nigeria betwixt March and August 2025, with implicit N10 cardinal recovered for aggrieved customers wrong the period.

The Commission disclosed this successful a sectoral study released successful Abuja, which provided caller information connected grievances lodged done its ailment solution platforms. The FCCPC said the dataset, covering 30 sectors of the economy, highlighted recurring patterns of user dissatisfaction crossed indispensable services.

According to the Commission, the banking assemblage accounted for 3,173 complaints, the highest during the reporting window. It explained that astir cases progressive indebtedness deductions, relationship charges, transaction disputes, and mediocre redress mechanisms. The FCCPC said the Fast-Moving Consumer Goods (FMCG) assemblage followed with 1,543 complaints, portion fintech services ranked 3rd with 1,442. It noted that energy proviso issues attracted 458 complaints, placing the assemblage fourth, with billing disputes and work failures dominating the cases.

The FCCPC besides reported that e-commerce generated 412 complaints, telecommunications 409, retail and wholesale buying 329, aviation 243, accusation exertion 131, and roadworthy transport and logistics 114. The Commission stressed that, portion e-commerce disputes are mostly debased successful monetary value, their precocious frequence underscores the vulnerability of consumers successful the retail space, peculiarly successful cases of failed deliveries, refund challenges, and counterfeit goods.

The regulator stated that 9,091 user complaints were resolved betwixt March and August, with much than N10 cardinal recovered for affected customers. It emphasised that the recovery  reflected  the standard of user harm and the fiscal load Nigerians carnivore erstwhile businesses neglect to supply capable redress.

Reacting to the findings, the enforcement vice president and main enforcement serviceman of the FCCPC, Tunji Bello, said the information reflected much than conscionable statistics. He said, “These numbers are not conscionable statistics; they archer the communicative of user frustration, and the regular challenges Nigerians look successful indispensable services. However, the FCCPC is determined to clasp businesses accountable, guarantee compliance with the FCCPA, and beforehand just marketplace practices that support the payment of each consumers.”

The FCCPC added that banking and fintech dominated the measurement of complaints and fiscal exposure, showing user vulnerability successful indispensable and high-value services. The Commission said this inclination signalled  an urgent request for stronger collaboration with the Central Bank of Nigeria (CBN) to deepen oversight and fortify user safeguards successful fiscal services.

On energy complaints, the Commission explained that persistent billing disputes and work transportation failures highlighted the request for greater coordination with the Nigerian Electricity Regulatory Commission (NERC), authorities energy agencies, and organisation companies (DisCos).

The Commission further stated that the precocious incidence of disputes successful integer lending, concern schemes, and microfinance coincided with the unveiling of its caller regulatory model to curb abuses successful the fast-growing integer lending sector.

The FCCPC said it was  intensifying monitoring, enforcement, and inter-agency collaboration, peculiarly successful fiscal and inferior services wherever user exploitation had go systemic. It stressed that regulated entities should cautiously survey the information trends and fortify their interior mechanisms for ailment handling to guarantee timely and equitable redress.

The Commission besides urged consumers to proceed reporting violations done its ailment portal, complaints.fccpc.gov.ng, and its zonal and authorities offices. It emphasised that each study submitted helps the bureau place systemic issues, enforce compliance, and support user rights nether the Federal Competition and Consumer Protection Act (FCCPA) 2018.

The study was signed by Ondaje Ijagwu, Director of Corporate Affairs, connected behalf of the Commission.