Civil Servants advised On Quality Service Delivery

Federal authorities and cardinal stakeholders successful the nationalist assemblage person urged civilian servants crossed Ministries, Departments and Agencies (MDAs) to clasp a civilization of excellence, innovation and accountability successful work delivery, stressing that effectual governance depends connected the prime of nationalist work rendered to Nigerians.

This complaint was made yesterday successful Abuja during the Bureau of Public Enterprises (BPE) ServiCom Day Symposium, wherever stakeholders reiterated the request to alteration the nation’s nationalist work into a genuinely citizen-centered instauration that delivers tangible results and inspires nationalist confidence.
Delivering the keynote address, Dr. Sam Ikokun, a nationalist assemblage translation expert, called connected civilian servants to determination beyond the regular pursuit of awards to applicable interaction that improves citizens’ lives.

He emphasized that each authorities bureau indispensable instrumentality ownership of its work touchpoints, innovate astir them, and guarantee that the wide nationalist acquisition reflects efficiency, empathy, and excellence.

“We indispensable absorption connected transformation, not perfection. The Bureau of Public Enterprises has shown what is imaginable done its caller designation arsenic Best Performing Agency successful Customer Service. But beyond awards, the existent situation is to marque fantabulous work transportation portion of our firm DNA,” Ikokun said.

Director wide of the Bureau of Public Enterprises, Ayodeji Gbeleji, said his bureau has taken immoderate measures to guarantee effectual and businesslike work delivery, including regular behaviour of surveys to gauge lawsuit restitution with services rendered by the Bureau and attraction of modern, well-equipped reception areas for the comfortableness of its guests, which has earned it recognition.

He said the taxable of the symposium emphasises the broader interaction of prime work delivery. The purpose is to reenforce consciousness of the pivotal relation that lawsuit work plays successful the fulfilment of the mandates of the MDAs, portion besides promoting the easiness of doing concern successful Nigeria.

The DG bragged that the Bureau has continued to exposure its unit to assorted capableness improvement programmes

to heighten the competencies of its unit and fortify the prime of work delivery. “These see overseas conferences, specialised training, and capacity-building SM programmes with bilateral improvement partners crossed antithetic jurisdictions,” helium said.

Gbeleji encouraged the participants to gully applicable insights from the themes and use them to advancing work excellence successful their respective spheres.

Acting nationalist coordinator, ServiCom, Mr. Anthony Olugbenga asked the participants to ever strive for excellence successful their work arsenic table beforehand officers.

Ikokun noted that BPE’s aggregate ServiCom awards successful 2024 — including recognitions for its Director-General arsenic Best Chief Executive Officer and for its section officer, Ipe Buzoma, arsenic Second Best Performing Local Officer — bespeak the agency’s renewed committedness to nationalist work excellence aft years of accordant effort.

Ikokun, however, stressed that these achievements should not pb to complacency, but alternatively animate a continuous quest for betterment crossed each authorities agencies.

“The past happening we should bash is to beryllium connected the 2024 awards. We indispensable rise the barroom each year, adjacent if we are the lone ones successful the race. The extremity should beryllium for the BPE to go the model— the ‘Mecca’ of work advancements successful Nigeria that different agencies sojourn to larn what works,” helium said.

He urged nationalist officers to instrumentality idiosyncratic work for improving their ain work areas, noting that organization translation begins with idiosyncratic commitment. He outlined 5 strategical actions civilian servants tin follow immediately: becoming idiosyncratic excellence catalysts, cross-agency solution builders, accountability champions, innovation accelerators, and national engagement catalysts.

According to him, “Information without implementation is conscionable costly entertainment. Every civilian servant indispensable inquire themselves whether they genuinely cognize what fantabulous work transportation feels like. You cannot springiness what you person not experienced. Service excellence should not beryllium occasional — it indispensable beryllium ingrained successful our culture.”

Ikokun besides challenged commercialized unions to reimagine their relation successful the integer translation era, moving from confrontation to collaboration by championing productivity, technological advancement, and capableness development. He argued that the satellite has evolved into the 4th concern revolution, requiring unions to absorption connected driving competitiveness and innovation wrong the workplace.

“Unions indispensable present combat for improved technology, quality capableness development, and workplace excellence. They should spot themselves arsenic strategical resources that thrust organization growth,&rd...