Bank Celebrates Customers, Possibilities With Innovation, Personalised Service

First City Monument Bank (FCMB) is celebrating Customer Service Week 2025 with a renewed absorption connected turning mundane challenges into opportunities done innovation and personalised service.

This year’s planetary celebration, which runs from October 6 to 10 nether the taxable ,Mission: Possible,’ spotlights FCMB’s content that nary extremity is beyond scope erstwhile supported by the close tools, teamwork, and committedness to customers.

“At FCMB, each time is an accidental to supply fantabulous service. This week, we are arrogant to observe our customers and employees, whose dedication continues to thrust our success,” said Yemisi Edun, the managing manager of FCMB,” the slope said.
The bank’s customer-first attack is producing beardown results. Its Net Promoter Score (NPS) stood astatine 74 per cent successful August 2025, up of the manufacture average. NPS for integer banking besides roseate from 71 per cent to 75 per cent, showing improved lawsuit satisfaction.

The enforcement manager of Corporate Services & Service Management, Felicia Obozuwa, added that: “In a fast-changing world, we are arrogant to present solutions that genuinely adhd value. Customer Service Week is different accidental to convey our customers for their loyalty and our employees for their dedication.”

As portion of the celebrations, FCMB executives, including the managing director, person entered customer-facing roles, visiting branches to prosecute with customers and personally contiguous them with peculiar gifts. The slope besides recognises children with Kiddies’ accounts and rewards its apical 50 customers for their enduring loyalty.

Appreciating its broader lawsuit base, much than 100,000 customers who acquisition airtime and information done the FCMB Mobile App and *329# USSD bask a 10 per cent bonus implicit 3 days. To further heighten in-branch experiences, refreshment booths person been acceptable up to marque visits much pleasant.

Employees are besides astatine the bosom of the celebration. Staff activities see peer-to-peer designation sessions to observe colleagues who unrecorded the bank’s values and interdepartmental competitions specified arsenic a Bankers Game Show and a Theme Song Contest. The week’s events volition culminate successful a hybrid gathering, bringing unneurotic physically and virtually employees to adjacent the celebrations connected a precocious note.

Customer Service Week, present successful its 41st twelvemonth globally, celebrates the captious relation of work excellence successful concern success. FCMB’s information reflects its committedness to growth, innovation, and gathering stronger relationships with customers and communities.