Agency Warns Domestic Airlines Over Delays In Passenger Refunds

The Nigerian Civil Aviation Authority (NCAA) has again warned home airlines against delays successful refunding passengers, alleging that the airlines’ rules contradict the NCAA’s.

The NCAA manager of nationalist affairs and user protection, Michael Achimugu, alleged that, contrary to the NCAA’s 14-day refund policy, home airlines present archer passengers their refunds volition instrumentality 4 weeks.

While informing against specified enactment by home airlines, Achimugu said determination could not beryllium 2 captains successful an craft and noted that home airlines taking 4 weeks to wage refunds to passengers alternatively of 14 days arsenic stipulated successful the NCAA regulations undermine the regulator’s powers.

Achimugu, who stated this via his verified authoritative X handle, @mikeachimugu01, connected Monday, warned that “there cannot beryllium 2 captains successful command” successful Nigeria’s aviation services industry, maintaining that NCAA regulations indispensable beryllium obeyed to the missive by each airlines.

“Domestic airlines indispensable halt telling passengers that their refund process takes 4 weeks. There can’t beryllium 2 captains-in-command connected an aircraft.

“The NCAA regulations are wide astir the timeframe for summons refunds, which is 14 days. Part 19 of the NCAA Regulations 2023 remains successful force. Operators cannot make a antithetic regularisation successful this regard.”

He further called connected passengers to guardant to his authoritative emails and communications with the hose if they stated that the refund would instrumentality 4 weeks to process.

He said, “To each the passengers: if you use for a refund and an hose tells you that it would instrumentality 4 weeks, kindly guardant that connection to [email protected] [email protected] [email protected] immediately,” Achimugu advised.

“Enough of this. We cannot each assertion to beryllium moving for the betterment of the manufacture and beryllium duplicating rules successful a mode that undermines the Authority and is unfair to passengers.”